tbet's Privacy Policy

1 Introduction and Applicability

tbet is an online entertainment and betting platform serving users in Bangladesh. Protecting your privacy is a central part of our business responsibility. This privacy policy has been prepared so that you can clearly understand what types of information we collect, why we collect it, and how that information is managed.

This policy applies to the tbet website, mobile application, and any related services. It remains in effect when you register on our platform, log in, make deposits or withdrawals, or participate in any gaming or betting activity.

tbet's services are available only to persons aged 21 or above. Age verification is a mandatory step when opening an account.

2 Data Collection

2.1 Information Provided Directly by You

When you create an account on tbet or use our services, we collect the following information directly from you:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address in Bangladesh
• National ID card or passport number (for identity verification)
• Financial transaction details such as bKash, Nagad, Rocket, Upay, or bank account information
• Password and security question answers

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Platform activity logs (login times, game history, betting activity)
• Transaction date, time, and amount
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In certain cases, we may receive information from verified third-party sources for the purpose of identity verification or fraud prevention. This information is used solely to confirm the validity of an account.

3 Purpose of Data Use

tbet uses your information only for the following legitimate purposes:

3.1 Service Delivery and Operations

Your information is used to create, verify, and manage your account. Your financial details are required to process deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer.

3.2 Security and Fraud Prevention

Your information is analysed to protect the platform's security and to prevent unauthorised access, money laundering, or other fraudulent activity. We use SSL technology to keep sensitive data secure.

3.3 Customer Support

Relevant account information is used to help our 24/7 live chat and email support team resolve your issues quickly.

3.4 Responsible Gaming

We believe that following our responsible gaming policy is essential for every user's wellbeing. For this reason, we monitor user activity and assist with setting limits where needed.

3.5 Communication and Promotions

With your consent, we may contact you about bonus offers, promotional information, or platform updates. You can request to stop receiving such communications at any time.

4 Data Storage and Security

tbet stores your personal information on secure servers. We apply industry-standard security technologies and practices:

• Data transmission is secured through SSL/TLS encryption
• Sensitive data is stored in encrypted form in the database
• Through access control measures, only authorised staff can view personal information
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (OTP) is available as an option to keep logins secure

Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal or regulatory requirements. After that period, the data is securely deleted.

5 Sharing Data with Third Parties

tbet never sells your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

5.1 Service Providers

We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.

5.2 Legal Obligations

In response to a court order or a lawful request from a law enforcement agency, we are legally required to provide relevant information. Such disclosure is always carried out within a legal framework.

5.3 Business Restructuring

In the event of a company merger or acquisition, user data may be transferred to the new operating entity. In such cases, we will notify users in advance.

6 Cookies and Tracking Technologies

The tbet website and application use cookies and similar technologies. These help improve the user experience and monitor platform performance.

6.1 Essential Cookies

These cookies are essential for the platform's core functionality. They are needed to maintain login sessions, carry out security checks, and remember preferences. Disabling these cookies will prevent the platform from working properly.

6.2 Analytics Cookies

We use analytics cookies to analyse usage patterns on the platform and improve our services. This information is generally processed in aggregated and anonymised form.

6.3 Managing Cookies

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may affect your user experience.

7 Your Rights

As a tbet user, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted, though legal or regulatory obligations may apply.
• Right to Restrict Processing: In specific cases, you can request that the use of your information be limited.
• Right to Opt Out of Marketing Communications: You can request to stop receiving promotional emails or messages at any time.
• Right to Data Portability: You can request to receive your information in a structured, easily readable format.

To exercise these rights, please contact our customer support team. We will process your request within a reasonable time.

8 Protection of Minors

tbet's services are strictly limited to persons aged 21 or above. We do not intentionally collect any personal information from minors.

A national ID card or other valid identity document is required to verify age at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and the associated data will be deleted.

9 Policy Changes

tbet reserves the right to update this privacy policy when necessary. In the event of changes, we will notify you in the following ways:

• A notice will be displayed on the website or application
• A message will be sent to your registered email or mobile number
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after the updated policy takes effect will be considered your acceptance of the new policy. For significant changes, we will endeavour to provide adequate advance notice.

For more details about all aspects of our services, you can find further information on our About tbet page.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, you can reach us through:

• Live Chat: Directly on the platform via 24/7 live chat, with support available in Bengali and English
• Email: [email protected]

Our customer support team is ready to answer your questions in Bengali at any time of day. You can also visit our FAQ page for common queries.