tbet's commitment to responsible gambling
When gambling goes beyond entertainment and becomes a problem, making the right decision matters. tbet believes that safe and informed betting is important not just for the individual, but for the whole family.
When does gambling become a problem?
Betting and casino games are a form of entertainment for many people. But when it goes out of control — taking over time, money or family life — it can become a serious problem. tbet always wants every user to play voluntarily, responsibly and within their means.
Under our Terms and Conditions, users must be at least 21 years old to create an account at tbet. This requirement is strictly enforced and the age verification process begins at the point of registration.
If you feel your gambling habits need to change, the tools and support options below are always available to you. Visit our FAQ section for more answers on responsible gambling.
Self-restriction tools
These tools are available in your tbet account settings. You can log in and start using them at any time — no approval is needed.
Deposit limit
Set a daily, weekly or monthly cap on deposits. Lowering the limit takes effect immediately; increasing it requires a waiting period.
Session time limit
Set a time limit for how long you want to play in advance. Once that time is up, your account will be logged out automatically.
Loss limit
Set the maximum amount you are willing to lose in a given period. Once that limit is reached, no further bets can be placed.
Cool-off break
A short break — from 24 hours up to 30 days. You will not be able to log in to your account during this time.
Self-Exclusion
Take a long-term break — from 3 months up to permanently. Your account is closed as soon as the request is made and all promotional communications stop.
Reality check reminder
A pop-up will appear at set intervals — reminding you how long you have been playing and how much you have lost.
To activate any tool or to apply for permanent self-exclusion, contact tbet's 24/7 live chat or email support. The support team responds in both Bengali and English.
Warning signs of a problem
If you notice any of these signs in yourself or someone you know, it is important to seek help in time.
- You start playing within a budget, but keep exceeding that limit.
- You are placing bigger bets to recover lost money — chasing losses.
- You are hiding your betting from family or friends, or lying about it.
- You are taking time away from sleep, work or studies to gamble.
- You feel restless, angry or low when you cannot play.
- You are continuing to bet by taking on debt or using your savings.
- You have tried to stop playing multiple times but have not been able to.
Where to find support
Asking for help is a sign of strength. Take any of the steps below — all of them are open to you.
tbet live chat and email support
tbet's support team is available seven days a week, 24 hours a day in Bengali. You can apply for self-exclusion or set limits directly via chat or email.
Email: [email protected]
Family and people close to you
Talk openly with a family member or a trusted friend. They understand what you are going through and can help guide you. Often, support from a familiar face is what makes the first step easier.
Professional counselling
Speak to a mental health professional or an addiction counsellor. Both government and private mental health services are available in Bangladesh. Contact your nearest hospital or clinic.
tbet's commitment and accountability
tbet is not just a betting platform — it is a responsible service. We believe entertainment is enjoyable only when it stays within limits. That is why our system is built so that users can set their own boundaries.
Minors or anyone under 21 are not permitted to create an account. If someone attempts to register using false information, that account will be permanently closed and any deposited funds will not be returned.
We regularly monitor the playing patterns of our users. If unusual activity is detected, the support team will reach out directly and the account may be reviewed if necessary. Our Privacy Policy explains in detail how your information is kept secure and under what circumstances an account may be reviewed.
Keep gambling as entertainment — not as a source of income or a way to recover losses. If you ever feel the situation is getting out of control, contact us right away — we are here for you.
Get in touch now if you need help
Write to tbet's 24/7 live chat or by email. Our support team will respond in Bengali.
Email: [email protected]