FAQ
tbet FAQ — Deposits, Withdrawals, Bonuses and Support
This page has detailed answers to the most frequently asked questions from tbet users. How to deposit and withdraw using bKash or Nagad, welcome bonus terms and conditions, wagering requirements, and how to reach 24/7 support — all explained clearly here. If you cannot find the answer to your question, you can ask directly via live chat.
On this page: Table of Contents
Deposits
Log in to tbet via tbet Login, go to the "Deposit" section and select bKash. Complete the bKash payment to the designated number and submit the transaction ID. Your tbet account balance will usually be updated within a few minutes. Make sure you are paying from your own bKash account.
The minimum deposit amount at tbet is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer all require a minimum deposit of ৳300. Deposits below ৳300 are not processed. Keep this limit in mind before playing slot games or live casino.
Yes, you can deposit money at tbet via Nagad, Rocket and Upay. Bank transfer is also available — you can transfer directly from major banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. A minimum deposit of ৳300 applies to all methods.
tbet itself does not charge any deposit processing fee. However, any service charge or transaction fee applied by your bKash, Nagad or bank is determined by the respective payment provider's rules. Check the charge details in your mobile banking app before making a deposit.
Occasionally a deposit may take a little longer to credit due to network issues. First, wait 5–10 minutes and refresh the page. If the balance still has not appeared, get your transaction ID or screenshot from your bKash/Nagad app and contact tbet live chat support — available 24/7.
Under tbet's rules, payment must be made from a mobile banking account or bank registered in your own name. Using someone else's account can cause issues with deposit verification and may result in withdrawals being blocked. Always use a payment method registered in your own name.
Bonus Terms and Conditions
No. The tbet 200% welcome bonus (up to ৳10,000) can only be received once per account — at the time of the first deposit. Opening a second or new account to claim the welcome bonus again is against the rules and will be cancelled.
The wagering requirement for the tbet welcome bonus is 25 times the bonus amount. For example: if you deposit ৳1,000 you receive a ৳2,000 bonus, giving a total balance of ৳3,000. Before withdrawing that ৳2,000 bonus you must place total bets of ৳2,000 × 25 = ৳50,000. This condition must be met before the bonus expires.
Slot games, fishing games and most casino games generally contribute to wagering. However, the contribution rate may differ for certain games. For specifics, check the promotions page or the bonus terms section of tbet Casino, or ask via live chat.
Yes, a bonus can generally be cancelled, but any winnings earned from that bonus will also be cancelled. Only your own deposited amount may remain. Read the terms and conditions or contact support for details on how to cancel a bonus.
Yes, each promotion has its own wagering conditions. The tbet weekly deposit festival bonus has a wagering requirement of 20x (example: ৳1,000 bonus on a ৳2,000 deposit, wagering ৳20,000). The tbet slot bonus has a wagering requirement of 25x (example: ৳600 bonus on a ৳2,000 deposit, wagering ৳15,000). Read the relevant terms carefully before claiming each bonus.
To receive the tbet birthday gift (up to ৳1,000, wagering 10x), your date of birth must be correctly verified on your account. For the tbet refer-a-friend bonus (up to ৳1,500, wagering 12x), the reward is added to your account once the referred friend registers at tbet and completes their first deposit. Contact support for full terms and conditions.
Withdrawals
The minimum withdrawal amount at tbet is ৳500. This applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests below ৳500 are not accepted. Before withdrawing, make sure your bonus wagering requirement has been completed.
No. To withdraw from tbet, you must use a bKash, Nagad, Rocket or bank account registered in your own name. Payments to third-party accounts are not made. This is a required rule for account security and anti-money laundering purposes.
Yes. Withdrawals at tbet are processed 24 hours a day, 7 days a week. Requests can be submitted and processed on Fridays, Saturdays and public holidays. In most cases the money reaches your mobile wallet or bank within 10 to 45 minutes.
To withdraw winnings earned from a bonus, the wagering requirement for that bonus must be fully completed. For the welcome bonus, withdrawal is possible after placing bets totalling 25 times the bonus amount. Once wagering is complete, submit a withdrawal request from the tbet cashier section in the usual way.
The standard processing time for a withdrawal from tbet to bKash, Nagad or Rocket is 10 to 45 minutes. In most cases the money arrives within that time. Occasionally a verification step may cause a slight delay. If the money has not arrived after 45 minutes, contact support.
It is normal for a withdrawal request to show as "pending" for a while after submission — this indicates it is being processed. If it has not been completed within 10–45 minutes, first check your account's verification status. If the issue persists, contact tbet's 24/7 live chat with your request number.
Support Questions
Yes. tbet's customer support team can assist in both Bengali and English. Bangladeshi players can ask questions in Bengali and receive answers in Bengali. English is also accepted.
tbet has two support channels: first, the website's live chat — for direct, real-time conversation; second, email support. Both channels can be used for any question, including responsible gaming matters. Phone support is not available.
Yes. tbet's live chat and email support are active 24 hours a day, 7 days a week. Help is available at night, in the early morning, on weekends and on national holidays. Whenever you have an issue, open live chat and send a message.
To get a faster resolution from support, have the following ready in advance: your tbet account username or registered mobile number; the relevant transaction ID or reference number; the date and time when the issue occurred; and a screenshot if needed. This helps the support team resolve the issue much more quickly.
tbet email support responds promptly. If you need an immediate resolution, live chat is the better option as it works in real time. Email is convenient for complex matters or when you need to attach documents.
Yes. If you encounter any problem at any step of account verification or identity confirmation, the tbet support team will assist you. You can find out via live chat which documents are required, where to upload them, and how far your verification has progressed. Age 21+ verification is also part of this process.
Still have questions? Get direct help
If you have not found the answer to your problem on this page, tbet's support team is available 24 hours a day, 7 days a week. Contact us in Bengali or English — whichever is easier for you.
Live Chat
Click the chat icon at the bottom right of the tbet website. Speak directly with a support representative in real time — 24 hours a day, 7 days a week.
Email Support
Contact us by email for complex issues or to attach documents. tbet support email: [email protected]
Having your account username and transaction ID on hand when you contact us will help resolve your issue faster.
tbet — Start Today
200% welcome bonus (up to ৳10,000), minimum ৳300 deposit, and withdrawals in 10–45 minutes — easy transactions via bKash and Nagad. For ages 21+.